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SELLING LUXURY

3 month Diploma for Sales Professionals

Self-paced lessons with weekly live online tutor lessons in a virtual classroom.

3 Month Programme

Enhancing Customer Sales Experiences

Tools

Tools and frameworks for developing sales skills that will be effective in your current role..

Knowledge

Knowledge of the processes of selling, and how these can benefit you, your clients, and your organisation.

Awareness

Awareness of your sales purpose, in alignment with your organisation.

Overview

  • 12 Weeks
  • Part-time and fully online
  • 12 modules, graded on a pass/no pass basis
  • 5-10 hour weekly time commitment
  • Luxury Academy London Professional Diploma

Experience

  • The strength of Luxury Academy London in a flexible format.
  • Learner-based, academically rigorous curriculum taught by world-class luxury trainers, in interactive, virtual sessions.
  • An immersive, integrated education where new skills are continually developed and applied real-time for immediate and high-impact results.
  • Direct, real-time engagement with personalized feedback from faculty and peers.
  • A global community of learners, offering a diverse set of perspectives for networking and support.

How it works

DURATION

3 months

library

LESSONS

60 lessons

EFFORT

3 - 5 hours per week

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FORMAT

100% online

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MODEL

Self-paced and instructor led

TUTOR SESSIONS

12 live online instructor sessions

CLASS SIZE

Under 30 students

CERTIFICATION

Professional diploma Luxury Academy London

Uniquely Luxury

What happens in a luxury setting that makes it unique? How do you build customer trust and engagement that can last for decades or even a lifetime?

What is the link between a luxury product and the client who desires it? How can you set yourself apart when compared to your competition? How do you go about up-selling or cross-selling in luxury ?

Selling Luxury covers all of these areas throughout the 3 months of the course.

Ever Higher Expectations

Today, our customers’ references in terms of service are extremely high and go far beyond the luxury sector. In the world of luxury, customers are expecting a top level of service before, during, and after every contact or sale. 

Reaching excellence in service is essential for every Sales Ambassador so that customers are even more engaged and loyal to your brand. This relationship should be approached with care and with the understanding that it is a never-ending learning process.

Your success as a sales ambassador can be enhanced by learning and implementing modern sales strategies, knowing how to better manage performance, clients and your communication, will pay off for you in numerous ways. As you become known as a luxury expert, you’ll reap direct benefits in your career because you’ll be identified for future opportunities and promotions.

Dr. Paul Russell

Co-founder - Luxury Academy London

Study at your own pace

Each week for twelve weeks, you will receive lessons relating to the course material for that module. The lessons are video lessons and you can study these at your own pace anytime from during the week. You will need to have completed your weeks lessons in time for the live classroom mentoring session every Friday.

The live classroom mentor session is online and interactive. It is an opportunity for you to meet your fellow management students and to interact with your tutor for advice or answers to your questions.

You should set aside 3 hours per week for your lessons and live class.

Luxury Trainer 02

Magic, Passion And Emotion

Selling a luxury product or service is full of magic, passion, and emotion. The affluent customer, the product, and the Sales Ambassador all enjoy a unique relationship that has a different foundation to non-luxury sales and is just as important as the luxury product itself.

In the luxury selling process, the Sales Ambassador builds a solid client relationship and actively participates in the brand experience. The role of the Sales Ambassador is vital for the success and future of every brand. Selling is a noble profession that is both complex and diverse. It requires a multitude of skills, personal energy, and the ability to be constantly self-motivated.

Consutative Selling-min

Masters of Building Relationships

For each sales contact with an affluent customer, it is important to remember that the Sales Ambassador is the brand for the customer. When their demeanour invokes positive feelings in the affluent customer, the chances of completing a successful sale are increased. The better the customer feels about the entire process, the stronger the possibility of completing the sale will be.

The term “Ambassador” is important here. The Sales Ambassador truly represents the brand. When a contact is negative, the whole brand is seen as negative. Consider the Sales Associate who becomes exasperated or indifferent with a customer, who in turn then leaves angry and/or disappointed. The Sales Associate was the brand for the customer, a brand that has failed in her eyes.

Just like their diplomatic counterparts, Sales Ambassadors are diplomatic, engaging, polite and elegant. They’re also masters at building and maintaining relationships.

What You Will Learn

  • Week One - The First Impressions
  • Week Two - The Art of Conversation
  • Week Three - Body Language
  • Week Four - Soft Skills in Sales
  • Week Five - Building Relationships
  • Week Six - Building Trust
  • Week 07 - Engaging the Client
  • Week 08 - Art of Negotiation
  • Week 09 - Smarter Negotiation
  • Week 10 - Communicating Effectively
  • Week 11 - Storytelling in Sales
  • Week 12 - Confident Executive Presence

Paul Russell is an international luxury trainer and speaker with approaching 20 years of experience working with some of the world’s most recognisable international brands and companies.

Paul is co-founder and managing director of Luxury Academy London which specialises in luxury skills development across the world.

Paul was born and spent his formative years in Mumbai India where he was privately educated by a team of three international tutors until 12 years of age. At twelve he was sent to England to complete his education and A-Levels at boarding school.

Paul holds a BSc, MSc and Doctorate in Workplace Psychology.

Paul regularly features in the media and has been interviewed by Sky, BBC, ITV, Times of London, Daily Mail, Entrepreneur Magazine, Family Office Magazine and Luxurious Magazine.

" Brilliant course, I really enjoyed it and it gave me a really amazing understanding of different techniques and dealing with clients "
Ludo Renovic
Sales Executive - Luxury Auto Company

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Course Content

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