Diploma in Luxury Sales
Teams of 6 and above
This programme is not available to join on an individual basis
Duration
12 Weeks broken into two terms of six weeks each
Overview
Diploma programme in the art of selling luxury products and services
Suitability
Suitable for new and existing sales professionals within the luxury sector.
Magic, Passion And Emotion
Selling luxury, be it a luxury product or service is full of magic, passion, and emotion. The affluent customer, the product, and the Sales Ambassador all enjoy a unique relationship that has a different foundation to non-luxury sales and is just as important as the luxury product itself.
In the luxury selling process, the Sales Ambassador builds a solid client relationship and actively participates in the brand experience. The role of the Sales Ambassador is vital for the success and future of every brand. Selling is a noble profession that is both complex and diverse. It requires a multitude of skills, personal energy, and the ability to be constantly self-motivated.
Uniquely Luxury
What happens in a luxury setting that makes it unique? How do you build customer trust and engagement that can last for decades or even a lifetime?
What is the link between a luxury product and the client who desires it? How can you set yourself apart when compared to your competition? How do you go about up-selling or cross-selling in luxury?
Selling Luxury covers all of these areas throughout the 3 months of the course.
Ever Higher Expectations
Today, our customers’ references in terms of service are extremely high and go far beyond the luxury sector. In the world of luxury, customers are expecting a top level of service before, during, and after every contact or sale.
Reaching excellence in service is essential for every Sales Ambassador so that customers are even more engaged and loyal to your brand. This relationship should be approached with care and with the understanding that it is a never-ending learning process.
Masters of Building Relationships
For each sales contact with an affluent customer, it is important to remember that the Sales Ambassador is the brand for the customer. When their demeanour invokes positive feelings in the affluent customer, the chances of completing a successful sale are increased.
The term “Ambassador” is important here. The Sales Ambassador truly represents the brand. When a contact is negative, the whole brand is seen as negative.
Just like their diplomatic counterparts, Sales Ambassadors are diplomatic, engaging, polite and elegant. They’re also masters at building and maintaining relationships.
Course Modules
- Week One - The First Impressions
- Week Two - The Art of Conversation
- Week Three - Body Language
- Week Four - Soft Skills in Sales
- Week Five - Building Relationships
- Week Six - Building Trust
- Week 07 - Engaging the Client
- Week 08 - Art of Negotiation
- Week 09 - Smarter Negotiation
- Week 10 - Communicating Effectively
- Week 11 - Storytelling in Sales
- Week 12 - Confident Executive Presence
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