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12 Week Programme

Selling Luxury

Diploma

Video Lessons

120 pre-recorded video lessons completed over twelve weeks.

Live Online Classes

Weekly live online classes with other course participants.

Accreditation

CPD Accredited certification and 140 CPD unit awards.

Eligibility

No specific eligibility requirments

Course Fees

£995.00 Per Person

Magic, Passion And Emotion

Selling luxury, be it a luxury product or service is full of magic, passion, and emotion. The affluent customer, the product, and the Sales Ambassador all enjoy a unique relationship that has a different foundation to non-luxury sales and is just as important as the luxury product itself.

In the luxury selling process, the Sales Ambassador builds a solid client relationship and actively participates in the brand experience. The role of the Sales Ambassador is vital for the success and future of every brand. Selling is a noble profession that is both complex and diverse. It requires a multitude of skills, personal energy, and the ability to be constantly self-motivated.

Uniquely Luxury

What happens in a luxury setting that makes it unique? How do you build customer trust and engagement that can last for decades or even a lifetime?

What is the link between a luxury product and the client who desires it? How can you set yourself apart when compared to your competition? How do you go about up-selling or cross-selling in luxury?

Selling Luxury covers all of these areas throughout the 3 months of the course.

Ever Higher Expectations

Today, our customers’ references in terms of service are extremely high and go far beyond the luxury sector. In the world of luxury, customers are expecting a top level of service before, during, and after every contact or sale.

Reaching excellence in service is essential for every Sales Ambassador so that customers are even more engaged and loyal to your brand. This relationship should be approached with care and with the understanding that it is a never-ending learning process.

Masters of Building Relationships

For each sales contact with an affluent customer, it is important to remember that the Sales Ambassador is the brand for the customer. When their demeanour invokes positive feelings in the affluent customer, the chances of completing a successful sale are increased. The better the customer feels about the entire process, the stronger the possibility of completing the sale will be.

The term “Ambassador” is important here. The Sales Ambassador truly represents the brand. When a contact is negative, the whole brand is seen as negative. Consider the Sales Associate who becomes exasperated or indifferent with a customer, who in turn then leaves angry and/or disappointed. The Sales Associate was the brand for the customer, a brand that has failed in her eyes.

Just like their diplomatic counterparts, Sales Ambassadors are diplomatic, engaging, polite and elegant. They’re also masters at building and maintaining relationships.

COURSE MODULES

Week One - The First Impressions
Week Two - The Art of Conversation
Week Three - Body Language
Week Four - Soft Skills in Sales
Week Five - Building Relationships
Week Six - Building Trust

Week 07 - Engaging the Client
Week 08 - Art of Negotiation
Week 09 - Smarter Negotiation
Week 10 - Communicating Effectively
Week 11 - Storytelling in Sales
Week 12 - Confident Executive Presence

12 Week Selling Luxury Certification

Reviews

The last six weeks have been one of the most inspiring, insightful and rewarding moments in my learning life. I came to look forward to every Saturday evening like a child looking forward to a candy..

Student Review Trustpilot

I had a wonderful learning experience. New insights in a lot of areas that I have always assumed to be good at. I definitely emerge with additional knowledge and practices

Student Review Trustpilot

One of the best trainings I have ever been involved in. My best moments are during the live classes when you get to learn from Dr Russell directly. I am a lot loaded with more idles and information

Student Review Trustpilot

It was an awesome experience, amazing content, and our tutor has a great mastery of content, sense of humor and personality. I am glad to have my studies at Luxury Academy, very practical and tailored to real world.

Student Review Trustpilot

It was a great experience and I learnt a lot the program was well structured and the tutor was extremely wonderful in the overall the experience is remarkable and I personally look forward to advancing my studies with the Academy.

Student Review Trustpilot

This training has had a profound effect on me and my work place .Am more confident as a manager and a leader, looking forward to learn more . Thanks DR Russell. You are an amazing teacher. Very practical and real .

Student Review Trustpilot

Your career is about to move to a whole new level

Meet your tutor

Paul Russell is an international trainer and speaker with approaching 20 years of experience working with some of the world’s most recognisable international brands and companies.

Paul is co-founder and managing director of Luxury Academy London which specialises in luxury skills development across the world.

Paul was born and spent his formative years in Mumbai India where he was privately educated by a team of three international tutors until 12 years of age. At twelve he was sent to England to complete his education and A-Levels at boarding school

Paul holds a BSc, MSc and Doctorate in Workplace Psychology.

Paul regularly features in the media and has been interviewed by Sky, BBC, ITV, Times of London, Daily Mail, Entrepreneur Magazine, Family Office Magazine and Luxurious Magazine.

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Reserve Places

Video Lessons

120 pre-recorded video lessons completed over twelve weeks.

Live Online Classes

Weekly live online classes with other course participants.

Accreditation

CPD Accredited certification and 140 CPD unit awards.

Eligibility

No specific eligibility requirments

Course Fees

£995.00 Per Person