Luxury Customer Experience
5 Day Challenge
Teams of 6 and above
This programme is not available to join on an individual basis
£195.00 Per Person
CPD Certified Challenge
Help your team to build the foundation for creating and delivering luxury service in 30 minutes a day over five days. A different luxury service training video and task every day keeps learning interesting, engaging and creates a noticable and definable learning outcome by the end of challenge. Tasks are designed to integrate into the normal workday and take no more than 30 minutes.
What you will learn
Daily Training Video Topics
- The language of luxury
- Defining a luxury customer
- The art of small talk
- Thinking creatively
- Creating wow moments
Daily Challenges
- The language challenge
- The customer desire challenge
- The small talk challenge
- The survival challenge
- The wow challenge
Live Class Topics
- Expectations are HNW clients
- Unforgettable experiences
Luxury experiences in 5 days
Providing a true luxury experience requires not only an outstanding product but also an outstanding and unforgettable service experience.
To do this, and to make it look effortless and genuine, your team need to understand the basis and foundation of what luxury is, what the expectations of a luxury consumer are, and to realise that luxury means different things to different people.
The ability to adapt to each customers expectation and provide unique experiences to each one, is the bedrock of what luxury service is.
"Increase the luxury experience in 5 days"
- Luxury Experience 5-Day Challenge
- 5 Days
- 5 Tasks
- 2 Live Classes
- 100% Online
What our Students Say
