Luxury Experience
5 Day Challenge

CPD Accredited Certification
20 Places Available

Next Challenge: Monday 7th June 2021

All programmes are currently full. New dates will be arrandged

Luxury Customer Experience

CPD Certified Challenge

Help your team to build the foundation for creating and delivering luxury service in 30 minutes a day over five days. A different luxury service training video and task every day keeps learning interesting, engaging and creates a noticable and definable learning outcome by the end of challenge. Tasks are designed to integrate into the normal workday and take no more than 30 minutes.

This training is available for companies only with a team size of 6 or above.

What you will learn

Working with High Net Worth Clients Day 1

Learning the different phrases and language to be used in a luxury setting .

Working with High Net Worth Clients Day (2)

Team members learn to define what a luxury customer is.

Working with High Net Worth Clients Day (3)

Making small talk is an important part of providing a luxury experience for clients.

Working with High Net Worth Clients Day (4)

Lateral thinking is an important skill for luxury professionals.

Working with High Net Worth Clients Day (5)

Luxury wouldn't be luxury if it didn't create unforgettable experiences for clients.

Working with High Net Worth Clients Day Live Class

Monday: Expectations of HNWI
Friday:Difficult Conversations

Confidence in 5 days

Providing a true luxury experience requires not only an outstanding product but also an outstanding and unforgettable service experience.

To do this, and to make it look effortless and genuine, your team need to understand the basis and foundation of what luxury is, what the expectations of a luxury consumer are, and to realise that luxury means different things to different people.

The ability to adapt to each customers expectation and provide unique experiences to each one, is the bedrock of what luxury service is.

"Increase the luxury experience in 5 days"

- Luxury Experience 5-Day Challenge

Meet your tutor

Paul Russell is an international trainer and speaker with approaching 20 years of experience working with some of the world’s most recognisable international brands and companies.

Paul is co-founder and managing director of Luxury Academy London which specialises in luxury skills development across the world.

Paul was born and spent his formative years in Mumbai India where he was privately educated by a team of three international tutors until 12 years of age. At twelve he was sent to England to complete his education and A-Levels at boarding school

Paul holds a BSc, MSc and Doctorate in Workplace Psychology.

Paul regularly features in the media and has been interviewed by Sky, BBC, ITV, Times of London, Daily Mail, Entrepreneur Magazine, Family Office Magazine and Luxurious Magazine.


Below are answers to some of the most common questions you might have.

Yes you do.  You will receive a CPD Accredited Certificate with 10 CPD Credits.

CPD are a professional accreditation, accepted by companies worldwide as confirmation that you have completed an evaluated and properly structured programme. CPD Education Credits are also sometimes calls CE Credits, CE units, CPD Points or CPD Units. CPD is used across all professional industries as a way to verify knowledge.

No, you must start and end the challenge on the challenge dates.

There is no exam. Learning is challenged based, which means that there is a challenge every day that you must complete. Once you have successfully completed all five challenges and attended both live classes, you will be awarded certification.

Yes they will. CPD is recognised all over the world by most corporations. Even if your company does not have CPD in place your HR Manager will certainly recognise what it is.

No. Live classes are delivered live and participants are strongly encouraged to attend


The last six weeks have been one of the most inspiring, insightful and rewarding moments in my learning life. I came to look forward to every Saturday evening like a child looking forward to a candy..
I had a wonderful learning experience. New insights in a lot of areas that I have always assumed to be good at. I definitely emerge with additional knowledge and practices
One of the best trainings I have ever been involved in. My best moments are during the live classes when you get to learn from Dr Russell directly. I am a lot loaded with more idles and information
It was an awesome experience, amazing content, and our tutor has a great mastery of content, sense of humor and personality. I am glad to have my studies at Luxury Academy, very practical and tailored to real world.
It was a great experience and I learnt a lot the program was well structured and the tutor was extremely wonderful in the overall the experience is remarkable and I personally look forward to advancing my studies with the Academy.
This training has had a profound effect on me and my work place .Am more confident as a manager and a leader, looking forward to learn more . Thanks DR Russell.You are an amazing teacher. Very practical and real .

Contact us about this course.

Scroll to Top
Chat with us
Student Support
Welcome to Luxury Academy London. Do you have a question we can answer for you?

You can chat to us via WhatsApp if you need assistance. It will be our pleasure to help.