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An old pencil drawing of Don Quixote and Sancho Panza sitting on their horses, by Wilhelm Marstrand.

An old pencil drawing of Don Quixote and Sancho Panza sitting on their horses, by Wilhelm Marstrand.

Week 04 Live Class. Tactful Closing

Delivering your Message Impactfully

Getting the Timing Right

Pro’s and Con’s of each Model

The Diplomacy Model

The Difference Between Diplomacy and Tact

Week 03 Live Class. Influence Techniques

Closing Techniques

Buying Signals

The WAIT Technique

Personalisation & Customisation Technique

The rule of Reciprocity

Week 02 Live Class. Cold Reading a Client to Build Rapport

Testing if You’re in Rapport

How to Build Rapport on the Phone

Crossover, Pacing & Leading Techniques

Mirror & Match Technique

Why Rapport is Important

Week 01 Live Class. Language Patterns in Luxury Sales

Psychological Questioning Techniques