Week 04 Live Class. Tactful Closing
Delivering your Message Impactfully
Getting the Timing Right
Pro’s and Con’s of each Model
The Diplomacy Model
The Difference Between Diplomacy and Tact
Week 03 Live Class. Influence Techniques
Closing Techniques
Buying Signals
The WAIT Technique
Personalisation & Customisation Technique
The rule of Reciprocity
Week 02 Live Class. Cold Reading a Client to Build Rapport
Testing if You’re in Rapport
How to Build Rapport on the Phone
Crossover, Pacing & Leading Techniques
Mirror & Match Technique
Why Rapport is Important
Week 01 Live Class. Language Patterns in Luxury Sales